For managers.
Where things are on your phone, and how to file a guest incident.
The menu
Leads get the top five. Managers get all of it. A server with Read restaurant orders switched on in their file gets Restaurant orders too.
Manager documentation
Tap the button, take the picture. It files with the time and your name.
The floor
Release when their list is done. If it is not done, they wait for you.
Host stand
Top of your home screen. A question from the stand lands here; your answer goes back onto the board. Send a note the same way.
Check-in notice
Everyone who taps in reads it and taps I've read this. Who read it and when is on the sealed record.
Drop it here
Merci works out what it is and files it. If she is not sure, she asks. Two email addresses do the same job for anything that arrives by mail.
The week
Photograph the board and all of this updates itself. Tap a sales tile and it flips to who sold what. Scheduling priority is the closed week and stays separate.
Merci noticed
A red card at the top of your home screen. Go and look, then confirm it or take it off. It is a flag, not a verdict, and your answer goes on the record with your name. Take one off and she learns from it.
Merci’s eye
Managers only. You are on the floor; the cameras are your second look. Tap a camera to watch it live, hold the arrows to aim it. When something happens that needs to go up the chain, tap Ask for a Snippet and give her the two times. Merci finds it on the box, watches it, and writes what she witnessed on a card under Snippets. Read it, add your note, then Send Up to HQ. You can watch footage; only headquarters can download it. Tables draws the floor: green is ready, red needs a busser. When a guest waits at the door for twenty seconds, the lobby camera glows red so the host looks up.
Guest incident · 1
Menu, then Incidents & write-ups.
Guest incident · 2
What happened cannot be edited later. You can add to it underneath.
Guest incident · 3
Take one, or upload one saved off the cameras. Then tap Add evidence.
Guest incident · 4
Record on the phone, or upload the clip from the camera system. Then tap Add video. Fifteen seconds max.
Guest incident · 5
Bottom of the record. Make a link, then Email it. Your regional opens it on their phone, no login. Photos and video included.
Questions? Ask your GM.
merciapp.net/crew